General Information

1. What math topics do you tutor?
We specialize in a variety of math topics.

2. Where do the tutoring sessions take place?
We offer flexibility to meet your needs! You can choose:

• In-Person: At your home, at your work, at a coffee shop, or at a local public library (within a reasonable distance).

• Online: Secure and effective virtual sessions via Zoom or Google Meet.

3. Who are the tutors?
Our tutors are highly qualified, experienced math tutors with a proven track record of helping students achieve their goals.

4. How do I get started and choose a tutor?
Contact us via phone or email for a free consultation. We will discuss your goals and assess your level.

Scheduling & Session Policies

5. What is your policy if a student is late for a session?
The session will end at the originally scheduled time to be fair to the tutor; the tutoring time will not be extended. The full session fee will still apply.

6. What happens if the tutor is late for a session?
Your time is valuable. If your tutor is late, you will receive the full scheduled session time by extending the lesson or a complimentary extension on your next session.

7. What is the cancellation policy?
We require a minimum of 24 hours' notice to cancel or reschedule a session. This allows us to offer the slot to other students and respect our tutors' time.

8. What if I cancel with less than 24 hours' notice?
Cancellations made less than 24 hours before the scheduled session will be charged the full session fee.

9. What if my tutor needs to cancel a session?
If your tutor needs to cancel, we will notify you as soon as possible. Your session will be rescheduled at a mutually convenient time at no cost to you.

Pricing & Payments

10. What are your rates?
$65/session for any math topic. Payments can be made either in cash after the session, with a debit or credit card, through Zelle, or Cash App.

11. What is your refund policy

• Pre-Paid Packages: We do not offer cash refunds for unused sessions in a prepaid package. However, the remaining sessions will remain available for your use.

• Single Sessions: Payment for a single session is non-refundable once the session has been completed or in the case of a late cancellation.

• Service Dissatisfaction: If you are unsatisfied with our service, please contact us at info@mathservices4u.com immediately. We are committed to resolving any issues and ensuring student satisfaction.

12. How and when do I pay for sessions?
Payment is typically required in advance or after the class for a block of sessions or before each session. We accept major credit cards, debit cards, and digital payment methods like Zelle, as well as cash payments.

Technical & Other Questions

13. What do I need for an online session?
You will need a stable internet connection, a computer, tablet, or smartphone with a webcam and microphone, and a quiet space for learning.

14. Do you offer group sessions?
Yes, we offer small group sessions (2-4 students) . This is a great option for friends, family, or colleagues with similar goals.

For any other questions, please don't hesitate to reach out!
Phone: 617-827-1207 | Email: info@mathservices4u.com